Legal

Terms of Service

Effective September 14, 2026

These terms apply when you use Quirna: the API at api.quirna.com, the Console at console.quirna.com, the Quirna mobile app, the Quirna Slack app, the @quirna/sdk package and this website (together, the “Service”). “We” and “us” mean Quirna. “You” means the person using the Service and, when you use it for an organization, that organization too.

By creating an account or using the Service, you agree to these terms.

1. What Quirna does

Quirna lets a system ask people for approval before it acts. Your systems create Approval Requests; Quirna routes them to the approvers your Policies name, collects their decisions in the mobile app, and reports the outcome back to your system and keeps a record of it.

Quirna records who decided what and when. It does not judge whether an action is correct, safe or lawful. That judgment belongs to your approvers and to you.

2. Accounts and organizations

• An Organization is created by its first admin. Admins invite users, define Policies and connect systems and integrations. You are responsible for who you invite and what roles you give them.
• Keep your sign-in methods, API keys, system keys and devices secure. Anything done with them is treated as done by you. Tell us at [email protected] if you believe one was compromised, and revoke it from the Console.
• You must be at least 18 and able to agree to these terms for yourself or your organization.
• The information you give us about your account must be accurate.

3. Your data

Your content is what your Organization puts into Quirna: Approval Requests, their messages and identifiers, Policies, decisions and the audit record. You own it. You give us permission to host, process and transmit it only to provide and secure the Service, as described in our Privacy Policy.

Records are kept, not deleted. Approval Requests, decisions and audit events form a tamper-evident record, and deleting part of it would defeat its purpose. We do not delete these records while your Organization exists, and removing a user does not remove the decisions they made. Do not put information in an Approval Request that you are not prepared to keep.

You are responsible for having the right to send us your content, including any personal data about your users and approvers, and for giving them any notice the law requires.

4. Signed records

Quirna signs decision records and exports with its own platform key and publishes the public keys at /v1/.well-known/jwks.json. A valid signature shows that a record has not been altered since Quirna issued it. It does not, by itself, prove that a particular person was physically present or intended the decision. How much weight a signed record carries in an audit or dispute is for you and your auditors to decide.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to harass, deceive or harm anyone;
• try to get around approvals you are subject to, impersonate an approver, or access another Organization’s data;
• probe, scan or test the Service’s security, or overload it, without our written permission;
• reverse engineer the Service beyond what the law allows;
• resell or provide the Service to third parties as your own product without an agreement with us.

We may apply rate limits to keep the Service available for everyone.

6. Availability and your fallback

We work to keep Quirna available, but we do not promise it will be uninterrupted or error-free, and we do not currently offer a service-level agreement. Push notifications, email, Slack and webhooks depend on third parties and can be delayed or lost.

Design your systems for the case where Quirna cannot be reached or a decision does not arrive in time: decide in advance whether an action waits, proceeds or is cancelled. Approval Requests that time out are reported as expired, not approved.

7. Plans and payment

The Free plan has the limits shown in the Console. Paid plans, when offered, are priced as shown at checkout. Purchases are processed by our reseller and merchant of record, Polar, whose terms apply to the transaction. The mobile app never sells plans.

If a Free Organization goes over a plan limit, we let the request through and tell its admins rather than blocking a system that is waiting on it. We may change plans and prices with notice; changes do not affect a period you have already paid for.

8. Third-party services

Some features connect to services you or your approvers choose, such as Slack, Google sign-in, Apple and Google push notifications, and the webhook URLs you configure. Your use of those services is governed by their own terms, and we are not responsible for them.

9. Feedback

If you send us ideas or feedback, we may use them without owing you anything. That does not give us rights to your content.

10. Suspension and ending

You can stop using the Service at any time. To close an Organization, write to [email protected] from an admin’s address.

We may suspend or close an account that breaks these terms, puts the Service or other customers at risk, or where the law requires it. Unless it would be unlawful or unsafe, we will tell you first and give you a chance to export your records.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, or for the consequences of actions your systems took or did not take based on an approval, a rejection, a timeout or an outage. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100.

Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. We will change the date at the top and, for material changes, tell admins by email or in the Console before the changes take effect. Continuing to use the Service after that means you accept the new terms.

14. Contact

Questions about these terms: [email protected].